Refund Policy

Our Stance

Digital goods cannot be returned. All sales are final once the delivery link is sent to your verified email address.

We invest in detailed previews — images, videos, and use case explanations — so you can evaluate every template before purchasing. By completing a purchase, you confirm you reviewed all preview materials.

What We Offer Instead

If a template does not fit your workflow, contact us within 14 days. We will:

Modify the template to better fit your use case (minor adjustments at no charge)
Exchange for a different template of equal or lesser value
Offer custom modifications for a reasonable fee depending on scope

We assess each case individually and respond within 2 business days.

When We Replace (No Questions Asked)

Delivery link is broken or does not open
Wrong product was delivered
File is inaccessible due to our error

What We Cannot Fix

Your Google Account is suspended or blocked
Google services are unavailable in your region
You no longer have a Google Account
You changed your mind after reviewing the preview

These are outside our control and not covered under our exchange policy.

Contact

Email: support@support.simplakit.com
Include your order ID for faster resolution.

Portions of this document adapted from Basecamp Policies (CC BY 4.0).