FAQ
Quick answers
After we confirm your payment, we'll send a Google Drive link to your email within 24 hours. Click the link, choose File → Make a copy and it lands in your own Drive. You own it permanently — no subscription, no expiry.
The template is built and tested in Google Sheets. You can export it to Excel (.xlsx), but some formatting and Google-specific formulas — like ARRAYFORMULA and conditional date rules — may not transfer perfectly. For the best experience, use Google Sheets (free with any Google account).
Because digital files are delivered after purchase, we don't offer refunds. If anything in your file doesn't work as described — a broken formula, a missing tab — contact us and we'll fix it same day.
We accept bank transfer and QR code payment. Payment details are shown immediately after you submit your order form.
Response time
Our support team will review your request and get back to you as soon as possible.
Email us directly
Write to support@support.simplakit.com
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